ClassPager complies with all applicable laws regarding your privacy. Individuals residing in the European Union ("EU") are expressly banned from using our Services at any time. If you are currently not residing in the EU but later reside in the EU for any duration of time, you are expressly banned from using our Services while you are in the EU. If you are a resident or citizen of the European Union, you are expressly banned from using our Services.
In this Policy, “Personal Information” means any information about an identifiable individual or information that can be used to identify an individual, and includes “Personal Data” as that term is defined under the GDPR.
ClassPager is a messaging platform that helps educators, students, parents and other users send quick, simple messages to any device.
You are responsible for any Content you provide in connection with the Services. We cannot control the actions of anyone with whom you or any other ClassPager users may choose to share information. Therefore, we cannot and do not guarantee that Content you or any user posts on the Services will not be viewed by unauthorized persons. Although we may allow our users to set privacy options that limit access to certain parts of the Services, please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. ClassPager does not encourage you to make any personally identifiable information (Personal Information) public other than what is necessary for you to use our Services. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached pages, archives and storage backups or if other users have copied or stored your Content. We will make efforts to remove the Content under our control that is not part of another user's account.
You may request removal of Personal Information (as described below) that you have provided to us by contacting us at firstname.lastname@example.org. We will remove your Personal Information from our database on your request, but this information may remain in our server logs as part of our standard backup procedures, unless prohibited by contract or law. An Organization or Group Leader may be able to upload and provide information about you to your account; if you would like to remove or amend that information, you may have to contact and work directly with that Organization or Group Leader.
Any improper collection or misuse of Content or other information accessible on the Services is a violation of ClassPager’s Terms of Service and should be reported to email@example.com.
How is children's Personal Information treated?
We have included some information below related to the Children's Online Privacy and Protection Act ("COPPA"). COPPA requires that online service providers obtain parental consent or provide notice before they knowingly collect personally identifiable information online from children who are under 13 ("under-13 person"). ClassPager relies on a teacher, school, or school district to obtain verifiable parental consent to provide our services to users under the age of 18. ClassPager additionally relies on a teacher, school, district, or other Group Leader to ensure that none of the users they invite are under the age of 13. If we learn we have collected Personal Information from an under-13 person, or if we learn that an under-13 person has provided us Personal Information, we will delete that information as quickly as possible after we have identified it. If you believe that an under-13 person may have provided us Personal Information in violation of this paragraph, please contact us at firstname.lastname@example.org.
What information does ClassPager display or collect?
When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. ClassPager will not display your personal contact information to other users without your permission. If, however, you utilize ClassPager in an organization that has paid for a subscription, we may share your personal contact information solely with the Group Leaders belonging to that Organization as verified by ClassPager. The information we gather from users enables us to attempt to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience. When you update your information, we may keep a backup copy of the prior version for a reasonable period of time in case you need to need to go back to that version.
Information you provide to us
We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. With your express consent, you may be able to upload, import or sync contact information from your mobile device (for example, from your address book) to ClassPager. This information may include Personal Information such as your name, phone numbers, email addresses, photographs, and, in certain circumstances, your school and/or district, class, group, club, team or Organization affiliation (which may be used to validate your account or to provide you with notifications via the Services from a teacher, school and/or district, class, group, club, team or affiliated Organization ("Notifications"), or any other information necessary for us to provide our Services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use the Personal Information we receive about you to provide you with the Services and also for purposes such as:
- attempting to authenticate your identity,
- responding to your requests for certain information,
- customizing the features that we make available to you,
- suggesting relevant services or products for you to use,
- improving the Services and internal operations (including troubleshooting, testing, and analyzing usage),
- communicating with you about new features
- and, most importantly, protecting our users, sending emergency messages we are directed to send to you, and working towards making sure our Services are safer and more secure.
You may modify or remove your Personal Information at any time by logging into your account and accessing features to edit your classes, groups, and/or account information. If a Group Leader uploads or adds information about you to your account, you may have to contact and work directly with that Group Leader in order to modify or remove that information.
Information collected automatically
We receive and store certain types of information whenever you use the Services. ClassPager automatically receives and records information on our server logs from your browser including ClassPager cookie information, the page you requested, and other usage information such as your activity on the Services, the numbers and frequency of visitors to our site and its components (similar to TV ratings that indicate how many people watched a particular show). None of this information constitutes Personal Information. Certain information that is collected automatically, such as device ID, IP address and phone number, and browsing information that is associated with a user will be treated as Personal Information.
We also may provide to our partners aggregate information derived from automatically collected information about how our users, collectively, use our site. We may share this type of non-personally identifiable, aggregated statistical data so that our partners also understand how often people use their services as well as ClassPager.
When users use our mobile application, we automatically collect the Internet Protocol (IP) address, device ID, device type, and what operating system (OS) the user is running.
We collect users' IP addresses whenever they use our mobile application, which provides us with a coarse approximation of the user's location at the city level in order for ClassPager to, for example:
- provide Group Leaders with a geo-specific long-code (i.e., generic phone number with a local area code),
- support features such as school selection, and
- enable other internal measurement and Services features.
We also may, with your express consent, request more specific location information in order to provide you with more relevant information (such as nearby classes or relevant groups that you may subscribe to). We will not store or track your device location on an ongoing basis or without your permission. We may also collect location-based information from users as part of providing the Services and in order to comply with applicable laws and regulations for the user's jurisdiction.
Email and text message communications
To permanently cease receiving SMS text messages, please text @STOPALL in reply to any SMS message from that class or group, to any ClassPager long-code (a phone number issued by ClassPager).
If you are located in Canada, you may opt out of receiving marketing messages (including text messages and emails); however, you may still receive text message and email communications that are necessary for the Services or otherwise exempt from anti-spam laws.
We send notices to you when a Group Leader of your class or group has posted something new to your class or group, you are sent a message, or when ClassPager needs to inform you of something. If you no longer wish to receive such communications, you may turn them off at the device level. Any user may contact us at email@example.com if they no longer wish to receive communications from the Services.
What about cookies, pixels, and local storage?
A pixel is a small amount of code on a web page or in an email notification. As many services do, we (or our agents) may use pixels to learn whether you've interacted with certain web or email content on our Services. This helps us measure and improve our Services and personalize your experience on ClassPager.
Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We may use local storage to customize what we show you based on your past interactions with ClassPager.
ClassPager uses these technologies to deliver, measure, and improve our Services in various ways. These uses generally fall into one of the following categories:
Authentication and security
- To log you into ClassPager.
- To protect your security.
- To help us detect and fight spam, abuse, and other activities that violate ClassPager's policies.
For example, these technologies help authenticate your access to ClassPager and prevent unauthorized parties from accessing your account.
To remember information about your browser and your preferences.
For example, cookies may help us remember your preferred language or country that you are in. We can then provide you with ClassPager content in your preferred language without having to ask you each time you visit ClassPager. We can also customize content based on your country, such as disabling SMS, or to withhold certain content based on applicable local laws.
Analytics and research
To help us improve and understand how people use our Services.
For example, cookies help us test different versions of our services to see which particular features or content users prefer. We might also optimize and improve your experience on ClassPager by using cookies to see how you interact with our services, such as when and how often you use them and what links you click on. We may use Google Analytics, KissMetrics, and/or Mixpanel to assist us with this.
We use mobile analytics software to allow us to better understand the functionality and improve the performance of our mobile software on your phone. This software may collect, store and use information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. This software may share information it collects with other third parties (1) as part of providing the analytics services; (2) with integrations that advance teaching, school or district services, student learning or achievement, or parent or guardian participation in their child's education or activities; and, (3) to comply with applicable laws.
Will ClassPager share any of the Personal Information it receives?
ClassPager relies on its users to provide accurate Personal Information in order to provide our Services. We try our best to protect that information and make sure that we are responsible in handling, disclosing, and retaining your data. We neither rent nor sell your Personal Information to anyone. If other ClassPager users, other individuals or companies whose products you choose to use, have access to your Personal Information (for example, your messaging content), they may use and share that information in ways that ClassPager cannot, and does not, control. ClassPager shares your Personal Information in personally identifiable form as described below.
Agents and third party service providers
Advertising is not permitted on the Services. However, we employ other companies to perform tasks on our behalf and help us provide certain features of our Services, and may need to share your information with those companies in order to provide our Services to you. Some examples of services for which we use agents include sending email or SMS, analyzing data, providing user services, and searching for any security vulnerabilities. These agents may use Personal Information we share with them, for example, to assist us, to provide their services to you and/or us, and to measure and improve the performance of their services. ClassPager has reviewed the privacy policies and practices of these agents and third party service providers in order to verify that they are capable of complying with ClassPager's policies and practices, including those related to the collection, use, transfer, confidentiality, security and integrity of user data.
If ClassPager (or substantially all of the assets related to these Services) is acquired by another company, user information may be one of the assets transferred to or acquired by that company. You acknowledge that such a transfer may occur, and that any acquirer of ClassPager and/or the Services may continue to use your Personal Information as set forth in this policy. You will be notified via email or some other means of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information (including the right to delete your information). If ClassPager goes out of business without a successor, ClassPager would delete your information.
Protection of ClassPager and others
We may release Personal Information when we believe in good faith that release is necessary to:
- comply with the law or national security request (for example, responding to a subpoena or other legal process);
- enforce or apply our Terms of Service and other agreements; or
- protect the rights, property, or safety of ClassPager, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.
We also may be required to disclose an individual's Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
With your consent
You will be notified when your Personal Information may be shared with agents or companies other than ClassPager and you will be given the option to prevent the sharing of this information unless ClassPager determines that not disclosing this to you prior to your information being shared is necessary to comply with applicable laws or legal processes or we are prohibited by law or legal processes from informing you in advance.
Is information about me secure?
The security of Personal Information in the school environment is a top priority for ClassPager.
ClassPager has protections in place to enhance our users' security, and routinely update these protections. We have administrative, technical, and physical safeguards designed to protect against unauthorized use, disclosure of or access to Personal Information. For example:
- Our engineering team is dedicated to keeping your Personal Information secure.
- ClassPager's main database and all backups are encrypted at rest.
- All ClassPager clients use TLS/SSL when communicating with our servers.
ClassPager endeavors to protect user information and to ensure that user account information is kept private; however, we cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. If ClassPager knows or becomes aware of a security breach of its users' personally identifiable information, ClassPager will notify affected users as required by applicable laws and may post a notice on the Services as required by applicable law(s). For additional information about the security measures we use in connection with the Services, please contact us at firstname.lastname@example.org.
You may be able to access certain third party products through ClassPager's Services to share content to or from another website or app. These are not ClassPager products; they are another company's and we do not control their privacy and security practices so only you can decide whether to connect your ClassPager account with another company's services.
Payment processing services on ClassPager are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to the Agreement, you agree to be bound by the Stripe Services Agreement, which Stripe may modify from time to time. As a condition of ClassPager enabling payment processing services through Stripe, you agree to provide ClassPager with accurate and complete information about you and your entity (if applicable), and you authorize ClassPager to share it and transaction information related to your use of the payment processing services provided by Stripe.
The third party products you choose to use on ClassPager may need to collect and use your Personal Information in order to provide their services to you; in order to use any products or services offered by anyone other than ClassPager, you must review and agree to their specific terms and privacy policies.
Our Services may also include access to, among others:
- Workplace productivity apps that allow for the sharing of content, such as but not limited to, Google Docs, Microsoft Office, Dropbox, or Quip; or
- Social media features, such as the Facebook "Like" button, and widgets, such as the "Share this" button or interactive mini-programs that run on our site.
What information can I access and modify?
As a ClassPager account holder, you have access to view and update the following information at your discretion:
- information in your user account (such as your email address),
- Group Member names,
- your user preferences, and
- content in your account (note that once provided, you may not be able to edit or remove certain types of content, such as messages)
This list may change as the Services change.
You also have the right to request access to the Personal Information we hold about you in order to verify the Personal Information we have collected in respect of you and to have a general account of our uses of that Personal Information. Upon receipt of your written request to our Privacy Team (contact information below), ClassPager will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant Personal Information available to you such as where that information also pertains to another individual or as otherwise required or permitted by law. In such circumstances, we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
How do I delete my account?
You can always opt not to disclose information, even though it may be needed to take advantage of certain ClassPager features.
You are able to add or update certain information on pages, such as those listed in the "What Information Can I Access" section above. When you update information, however, we often maintain a copy of the unrevised information in our records. Certain types of communication you send to other users cannot be removed, such as message content.
You may request deletion of your ClassPager account by contacting us at email@example.com. Note, if you are a Group Member or Group Leader and you request to delete your account, ClassPager may notify the Organization and the Group Leader(s) of the classes and/or groups you are affiliated with of your deletion request. Please note that certain information may remain in our records, server logs, and archives after deletion of your account. ClassPager retains this information for purposes such as diagnosing problems with the service and for auditing legal investigations, but reserves the right to delete this information in accordance with its standard business practices in effect from time to time. Further, information and other content you have provided may remain visible elsewhere to the extent such content was copied or stored by other users.
If your or your child's Personal Information changes, or you no longer desire to use our Services, or you would like to rescind permission for ClassPager to further contact your child, you may review, correct, update, delete inaccuracies, request deletion of your child's information, or amend it by logging into your account and making those changes or contacting us at firstname.lastname@example.org. We will respond to your request as quickly as possible.
We will retain your or your child's information for as long as your account is active or as needed to provide the Services. If you wish to cancel your or your child's account or request that we no longer use your information to provide Services, contact us at email@example.com. Note we will retain and use information, for example, to comply with our audit and legal obligations, to resolve disputes, and to enforce our agreements.
If the information you are requesting to delete was uploaded or otherwise provided by an Organization to which you belong (for example, through CSV or SIS integration), then you must request deletion of that information directly from the Organization. ClassPager may inform the Group Leader(s) and/or Organization(s) you are affiliated with when you request to delete your ClassPager account.
If your school or school district has paid for a Plan and the school or district chooses to end their contract with ClassPager for that Plan, you may be able to use ClassPager's free services. If your school or district subsequently requests termination of all services and deletion of accounts, ClassPager will offer you the choice whether to continue using ClassPager, and if so, provide you with control over your ClassPager account. If in that instance you as a user wish to delete your service we will honor that request.
California Residents - Exercise of Rights
If you reside in California you are entitled to exercise certain rights outlined in the California Consumer Protection Act. You may access the information we collect about you, modify it, or delete it by contacting us at firstname.lastname@example.org. ClassPager will not and may not discriminate against you for exercising these rights.
Questions or concerns
If you have any questions or concerns regarding privacy when using ClassPager's Services, please contact us and send us a detailed message at the contact information below. We will make every effort to resolve your concerns.
Last Updated: June 08, 2020